View Full Version : Anyone else having problems with stats at Webair
Anyone else having trouble accessing their stats at Webair ! they changed there stats privacy policy a few days ago and since then every time i attempt to check my stats i get login time out session expired please re-login. I get the same error message after re-logging in
Live tech help say they have no problem accessing my stats from their end and seem to think the fault lies with me ? I can access all other secure servers no problem ! Ccbill and other sites that require cookies etc.. even disabled Norton and tried from my laptop still get the same error
The crazy part is it allows me to login and access all the other features from my control panel like my remote html editor ect.. but not stats all i get back from tech support is hmm that's odd hmm strange all is ok this end
Now into day 3 without stats, I'm like a bear with a sore head
uk_dude
08-09-05, 01:57 PM
You might have a corrupt cookie, clear out all your temp files, cookies and all the other crap. Restart your browser and try again... might work!
We have one particular server there that gives us constant problems with stats reading low or not reading at all.
Uk Dude thanks but i already tried that and the point being is i get the same error using another PC so clearly this is not a cache or computer privacy issue
SGS yes i too have had many stat problems slow at updating or not updating at all, it got to a point that i removed my credit card details and told them i wasn't willing to pay for a service which they promised to supply. They put me on another server and all has been fine until this happened a few days ago
Cheers Bluey
All my stats are down on Webair on every site. Plus in admin it just goes back to homepage when I try to check stats. :( :(
All my stats are down on Webair on every site. Plus in admin it just goes back to homepage when I try to check stats. :( :(
Yes, and when you are running hosted video galleries getting hundreds of thousands of hits it can be an expensive problem to chase time and time again.
Often stats problems on webair are caused if the ram on your server isnt enough. It just needs to do to much. If you have a dedicated server with 500meg of ram try upgrading it to a gig of ram. Ive done that with a couple of servers with them and it cured it both times
I don't think this is a Ram issue just another case of webair upgrading their system then being laxidasigal in sorting out the fucking mess
Another UK webmaster told me yesterday he kept being redirected back to his homepage he then said they had installed another button that says "check stats here" haven't seen it myself because i just get the login session time out error
Cheers Bluey
Had an ongoing problem with webair and stats for the past 2 months..... also what has been happening is for the time when no stats have been available my bandwidth useage has gone through the roof and resulted in me paying overs....
I've upgrades the ram, and there hasnt been a problem since.... but i do find webair technical dept very arrogant.... below is a response from their accounts dept cause i've questioned the overs charges:
..........Webstats exist for his convenience, not for billing
accountability. Sometimes during high traffic periods it can exhaust the
available memory, and crash. Server should be upgraded to prevent from
happening again.
In order to eliminate any question in the future, I installed a failsafe
bandwidth logging program. It will break down bandwidth per domain name.
Our metering metric for dedicated servers is to monitor the network port,
so all traffic including web, FTP, SSH, etc are accounted for in his
monthly bill.
If he has membership websites, we may reccomend proxypass to protect his
bandwidth from hackers.
Sincerely,
and one doesn't fuck them and finds another provider?
I am trying with several people from Webair to get this resolved and have pointed out this thread to 2 of them.
Just had an email from web tech they say they just tested and all is fine their end ? Fucking great it isn't my end lol
Exactly the same scenario here. Now chatted with 3 people at Webair - they are very helpful but it seems it is all fine with them and not me.
I am relieved I'm not the only one in a way.
Any luck yet Bluey?
Exactly the same scenario here. Now chatted with 3 people at Webair - they are very helpful but it seems it is all fine with them and not me.
I am relieved I'm not the only one in a way.
Any luck yet Bluey?
One of our FHG domains was reading more than 300,000 hits down yesterday (again) and we don't have the time to keep chasing the problem up. We have boxes at several other hosts that just don't get these annoying problems so it looks like its time to start moving stuff over.
On another note Nat-Net and ISPrime are *excellent* in all departments.
Still the same fault when logging in this morning and no reply from Tech support other webmasters are having problems ! seen a few on other forum boards also complaining
If Its not fixed today time to remove my credit card details, DreamHost is looking good
All the best Bluey
This is driving me pretty nuts.
After 4 days webair tech just sent me an email telling me i need to login to my control panel to view my stats Fucking LoL what a bunch of cunts 7 emails with full explanation of the fault 2 hours on live support and they send this type of shit
There taking the fucking piss
Fuck me I'm getting somewhere ! just had this email from webair tech
Hello,
I had a talk with my manager about this. This is what he had to say...
----
Will,
Password protect his stat dirs, he can then view them directly
using those logins/pass. I believe this is not working for him because his
ISP is using a proxy server.
----
So, i password protected all your stats. You can now go to
www.kinkysilk.com/stats. This will ask you for a username and password.
Use the following...
username: XXXXXXX
password: XXXXX
Let me know if this doesn't work for you. I tested it and it worked for me.
support-sreply@webair.com wrote:
On Wednesday August 10th 2005 03:39:13 PM Webair Staff wrote:
>
>I logged into your control panel myself and tested viewing your stats.
>It works fine for me, i really don't understand what problem you are having.
>
>support-sreply@webair.com wrote:
>
On Wednesday August 10th 2005 03:37:12 PM Webair Staff wrote:
>
>>Hello,
>>
>>How did we failed to supply the service?
>>
>>I send you this information 3 days ago. Everyone has to login to the
>>control panel to check their stats. I don't understand what the problem
>>is. Can you please explain? Are you not able to login to the control panel?
>>
>>support-sreply@webair.com wrote:
>>
On Wednesday August 10th 2005 03:31:44 PM bluey5050@ntlworld.com wrote:
>Your taking the piss right ? pass this on to your manager now 4 days without
>>>stats 7 emails and 2 hours on live tech support and you have the nerve to
>>>reply with this shit. I will be removing my credit card details and
>>>refusing to pay for a service which you failed to supply
>>>
>>>
On Wednesday August 10th 2005 02:43:42 PM Webair Staff wrote:
>
>>>>Hello,
>>>>
>>>>For your security you now have to login to the webair control panel to view your stats. Go to http://cp.webair.com. Login using your account
>>>>username and password. Then select the site from the drop down list. Then click on view stats. Let me know if you have any questions.
>>>>
>>>>
>>>>support-sreply@webair.com wrote:
>>>>
On Tuesday August 9th 2005 05:17:31 AM bluey5050@ntlworld.com wrote:
>Still waiting for this issue to be fixed now into day 3 without stats !
>>>>>still get error login timeout please re-login this happens for any of my
>>>>>sites i attempt to check
>>>>>
>>>>>It allows me to choose the site from the drop down menu/box then i click on
>>>>>view stats and i get the error code login time-out please re-login
>>>>>
>>>>>
On Monday August 8th 2005 06:16:10 AM bluey5050@ntlworld.com wrote:
>Still getting time-out login error no matter what site i choose from the
>>>>>>drop-down box ! when i click on view stats i get error message time-out
>>>>>>login pleas re-login i re-login and get the same error message
On Monday August 8th 2005 03:23:21 AM bluey5050@ntlworld.com wrote:
>Yes i have always used this method to access my stats but I'm still getting
>>>>>>>login time out and being asked to re-login, i re-login choose the site from
>>>>>>>the drop down list then i get the error message login time out please
>>>>>>>re-login
On Sunday August 7th 2005 08:10:08 PM Webair Staff wrote:
>Dear Webair Client,
>>>>>>>>
>>>>>>>>The technical suport agent assigned to your Support ticket 160666 has submitted a request to close the ticket.
>>>>>>>>
>>>>>>>>If this issue is unresolved, please reply to this email with any additional information
>>>>>>>>required to complete the work.
>>>>>>>>
>>>>>>>>If you agree that the ticket is indeed resolved and are happy with the outcome, please visit:
>>>>>>>>http://www.webair.com/cgi-bin/cticket.cgi?function=emailc&ticket=160666&auth=HAJTRSHIAB to close the ticket, or reply
>>>>>>>>to this email with "Close Ticket" and the ticket will be closed automatically. If you do not reply to this ticket within 7 days, the ticket will be automatically
>>>>>>>>be closed.
>>>>>>>>
>>>>>>>>If you have any questions or concerns regarding this ticket, and would like to speak to the technical support manager on duty please call us 24/7 516.938.4100
>>>>>>>>
>>>>>>>>Thank you,
>>>>>>>>
>>>>>>>>Best Regards,
>>>>>>>>
>>>>>>>>Webair Support Team
>>>>>>>>support@webair.com
>>>>>>>>http://www.webair.com
>>>>>>>>------------------------------------------
>>>>>>>>
>>>>>>>>On Line Live person support 24/7
>>>>>>>>
>>>>>>>>------------------------------------------
>>>>>>>>
>>>>>>>>24/7 Live phone support 516.938.4100
>>>>>>>>
>>>>>>>>
On Sunday August 7th 2005 08:10:05 PM Webair Staff wrote:
>Hello,
>>>>>>>>>
>>>>>>>>>For your security you now have to login to the webair control panel to
>>>>>>>>>view your stats. Go to http://cp.webair.com. Login using your account
>>>>>>>>>username and password. Then select the site from the drop down list.
>>>>>>>>>Then click on view stats. Let me know if you have any questions.
>>>>>>>>>
>>>>>>>>>support-sreply@webair.com wrote:
>>>>>>>>>
On Sunday August 7th 2005 12:40:37 PM bluey5050@ntlworld.com wrote:
>
>>>>>>>>>>Category: Stats
>>>>>>>>>>Object: www.kinkysilk.com
>>>>>>>>>>
>>>>>>>>>>I keep getting this error message when trying to check my stats ! There was an error while completing your request: Your Session has timed out (). Please Re-login
>>>>>>>>>>
>>>>>>>>>>I re-login but still get the same message, no matter what site I'm checking for stats
>>>>>>>>>>
>>>>>>>>>>Username XXXXXXX
>>>>>>>>>>Password XXXXXXX
>>>>>>>>>>Email bluey5050@ntlworld.com
>>>>>>>>>>
>>>>>>>>>>
So, i password protected all your stats. You can now go to
www.kinkysilk.com/stats. This will ask you for a username and password.
Use the following...
username: XXXXXXX
password: XXXXX
Let me know if this doesn't work for you.
tell them it doesn't work. thank god, cos a handful of X's are way too easy to guess anyway.
:takethat:
LoL shit i forgot to change that password
HF you put a smile back on my face lol
you are very welcome.
now show us your tits. :D
wankmaster
08-10-05, 10:02 PM
you are very welcome.
now show us your tits. :D
yes all 6 of em.
Fuck off Wankmaster by the way how did you know i had six tits you perv
HF no problem if your into old dogs
All of my sites are now working - one is pass protected it seems.
"All of my sites are now working - one is pass protected it seems."
Yeah its still shit ! its a ball-ache to access my stats i have to type in each URL string, I add sites often so i guess i have to go through webair tech to get each domain password protected. Some how i feel the burden has been put on me for their upgrade
Clearly its time to move on, The uptime has been great but I'm forever complaining about stat problems without that fault they have been great no other issues at all
An Adult Webmaster without stats is like having no arms
All the best Bluey
uk_dude
08-13-05, 07:39 PM
I remember seeing somewhere a security hole on sites that allowed stats to be viewed on a non protected page. Yes it's a ball ache having to login to see yor stats but its better to do that than have your site compromised.
btw - my Webair stats have been fine...
Well i now have access to my stats its just a shame they haven't updated since the 12aug, Webair stats are the pits
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