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View Full Version : Surfers/members...

Joe A
08-08-05, 04:21 PM
I had an email today from a surfer saying he had probs logging in to SGD. I thought with all the security work I've been doing, I might have barred his ip or deleted his password by mistake...

He cancelled in June... DUH

Anyone else get dumb emails ?
craig
08-08-05, 04:25 PM
I had an email today from a surfer saying he had probs logging in to SGD. I thought with all the security work I've been doing, I might have barred his ip or deleted his password by mistake...

He cancelled in June... DUH

Anyone else get dumb emails ?

All the time. Luckily the wife does that part of the job. :drink:
NumptyNuts
08-10-05, 12:00 PM
I had an email today from a surfer saying he had probs logging in to SGD. I thought with all the security work I've been doing, I might have barred his ip or deleted his password by mistake...

He cancelled in June... DUH

Anyone else get dumb emails ?


See Joe I think you should ditch the trial and wack straight on rebilling then these guys would stay for ever.

This type of mail is comman though with people either thinking they are still members or just trying it on. I wreckon your bloke thought he was still a member and was being billed each month :-)

Either way its a sales opportunity thats for sure :)
Joe A
08-10-05, 12:12 PM
What trial.. It's $5 more for 30 days no re-bill than for 30 days re-billing :) Since the site was launched on 13 Sep last year, only 3 credits have been charged, whether chargeback or refund which is good going as far as I'm concerned ...

I know guys who only have 90 days no re-bill on their sites and they make a lot of $$$$. This way the surfer can't forget to cancel and then ask for a credit or chargeback.. I can say that this works very well for me.
NumptyNuts
08-10-05, 03:12 PM
sorry mate not the trial the single price, Ijust think this surfer was clearly coming back for a wank :-)
Joe A
08-14-05, 05:18 PM
Todays silly surfer:

Site won't give access despite payment. Please canel and take no money as your side of the bargain has not been met.

User: xxxxxx
Pword: xxxxxx

Only prob... His User is xxxxxa

I had to reply laughing that he was trying to use the wrong info... DUH
Rosie
08-14-05, 08:26 PM
We had a bloke today who has just moved house and doesn't have broadband anymore. He's said how much he has enjoyed the site and now he wants a refund.

How do I politely start a mail with "Dear Tosser...."?
JT
08-14-05, 08:29 PM
We had a bloke today who has just moved house and doesn't have broadband anymore. He's said how much he has enjoyed the site and now he wants a refund.

How do I politely start a mail with "Dear Tosser...."?

Tell him youll stick his dick in a vice :mad: Or was it the sort of site that he might enjoy that?
-HF
08-14-05, 08:42 PM
people still haven't got it in their heads that they are paying for a service (access), not an actual good (pics).
Alf Garnet
08-15-05, 11:01 AM
See Joe I think you should ditch the trial and wack straight on rebilling then these guys would stay for ever.

This type of mail is comman though with people either thinking they are still members or just trying it on. I wreckon your bloke thought he was still a member and was being billed each month :-)

Either way its a sales opportunity thats for sure :)

Have to agree it, seems to work well for everyone else