View Full Version : Webair - was expecting great things......
So far they haven't been delivered - first off took ages to respond to some initial queries, setup took longer than I would have liked (though some of that was caused by me using Paypal to pay) and now its been over 4 days since I requested shell access on my account and despite sending a copy of my passport it still hasnt been actioned and no reply from support. What is it with me and hosting companies?? :(
I've had my problems with webair.... but find if you use the on line help they are good..... if the support people your dealing with cant help you, they can call on the necessary people to join in the chat session.
If this doesnt work.. this is the icq number of gerard 243-116-321 who is 1 of the reps...
Was with webair for over 3 years with 2 boxes. They were quite good, but some things started going wrong, and the support guys while being fantastic were obviously stretched paper thin.
Last straw came when I was paying 3 times what I should have been because I had been with them for over 3 years, and attempted to renegotiate a more reasonable price. They were more than happy to talk to me about a new box but once they realised I was going to cancel my 2 old ones responses stopped and I couldn't get an answer or even talk to anyone at all.
They are far from the worst, but with any budget host you get what you pay for.
aaron_sterlingcash
12-20-06, 02:45 PM
ive just signed up with them and already their support guy who was meant to help hasnt showed up on AIM like promised. We are not talking penunts either you would link they would at least look after ppl spending a decent amount.
One word = Natnet. :twocents:
aaron_sterlingcash
12-20-06, 02:51 PM
lil bit 2 pricey tho...i aint as rich as u mate :)
http://www.choopa.com/
12 boxes, 3years+ no problems
Yeah mission critical stuff : natnet, isprime
Maybe cheaper but still good : cyberwurx, mojohost, jupiterhosting ... some others.
The real cheap ones can still have some uptime and fair support but the cheaper you go beyond a certian level the more you are giving up.
Mattyboy
12-20-06, 03:23 PM
One word = Natnet. :twocents:
:thumbsup: :thumbsup: :thumbsup:
Anything goes wrong with my servers, i know i'm in very good hands, will get a reply with a tech who can help within a matter of minutes regardless of what time of day or night. I'm more than happy to pay extra for for this type of support as without servers running smooth, neither myself or affiliates will make money.
UKSexCash
12-20-06, 05:35 PM
I just signed up for a cheap account at http://www.cyberwurx.com for a few small projects and so far, even though I'm paying a whopping $6.25 :badgrin: a month, support has been second to none. New domain's set up in approx 5 mins. Major support queries answered in about 8 mins.
So far so good.
Mattyboy
12-20-06, 05:42 PM
I just signed up for a cheap account at http://www.cyberwurx.com for a few small projects and so far, even though I'm paying a whopping $6.25 :badgrin: a month, support has been second to none. New domain's set up in approx 5 mins. Major support queries answered in about 8 mins.
So far so good.
Don't excced your BW!
Bandwidth is measured via MRTG 95th percentile. Overages over monthly bandwidth allotment will be charged at $150 per megabit.
The ad at the bottom of the page as I look at it is for Webair, lol.
I've not had any probs with them.. interesting to see if a rep responds here :)
daveydude
12-20-06, 07:07 PM
The ad at the bottom of the page as I look at it is for Webair, lol.
I've not had any probs with them.. interesting to see if a rep responds here :)
I have a box with Webair & haven't had any probs with them - anything I can't do via the admin page is always dealt with quickly & efficiently.
Cardinal_Sin
12-20-06, 09:46 PM
I have quite a few boxes with serverprovider - Service and support? Second to none - Excellent -
They have done a load of stuff for me, well over and above the norm - and if I need to get hold of Sami at any time, he is always there. (Even got the poor guy on holiday in Mexico a few weeks back - !)
So far they haven't been delivered - first off took ages to respond to some initial queries, setup took longer than I would have liked (though some of that was caused by me using Paypal to pay) and now its been over 4 days since I requested shell access on my account and despite sending a copy of my passport it still hasnt been actioned and no reply from support. What is it with me and hosting companies?? :(
hey jase please contact me ill make sure are well taken care of buddy...
Was with webair for over 3 years with 2 boxes. They were quite good, but some things started going wrong, and the support guys while being fantastic were obviously stretched paper thin.
Last straw came when I was paying 3 times what I should have been because I had been with them for over 3 years, and attempted to renegotiate a more reasonable price. They were more than happy to talk to me about a new box but once they realised I was going to cancel my 2 old ones responses stopped and I couldn't get an answer or even talk to anyone at all.
They are far from the worst, but with any budget host you get what you pay for.
LB you ccould have come to us and we would have hooked yyou up with better pricing, after all prices do change a bit after 3 years =))...we are far from a budget host and pride ourselves on our personalized attention and support..please contatc me as well i wi'll get you going in the right direction a far as pricing goes if you would like to return.
SmithsMedia
12-21-06, 03:03 AM
I used web air since day one, I will not lie and say I have not faced techinical issues. The thing is when I have had a problem they sort it out and that to me is the most important thing, getting things sorted.
:)
aaron_sterlingcash
12-21-06, 12:40 PM
LB you ccould have come to us and we would have hooked yyou up with better pricing, after all prices do change a bit after 3 years =))...we are far from a budget host and pride ourselves on our personalized attention and support..please contatc me as well i wi'll get you going in the right direction a far as pricing goes if you would like to return.
And what about me Mike? Have I been forgotten now you have the cash...nice sales job on me man! Now can u get your tech to contact me or return my money!!
mellenig
12-21-06, 01:01 PM
I have quite a few boxes with serverprovider - Service and support? Second to none - Excellent -
They have done a load of stuff for me, well over and above the norm - and if I need to get hold of Sami at any time, he is always there. (Even got the poor guy on holiday in Mexico a few weeks back - !)
Yes I agree i got a box there a few months ago after I saw a few people on this board used them, great support Sami is a good guy. Going to get another box in the New year and spread my sites between server provider and phatservers.
SmithsMedia
12-21-06, 05:44 PM
And what about me Mike? Have I been forgotten now you have the cash...nice sales job on me man! Now can u get your tech to contact me or return my money!!
He'll sort it Aaron :) if you have no joy drop call me will see what I can do - Mikes a good bloke :)
We have hosted Lady-Sonia.com on an absolutely HUGE and very complicated load balanced set up at Webair for years and they look after our servers there very well. :)
We have hosted Lady-Sonia.com on an absolutely HUGE and very complicated load balanced set up at Webair for years and they look after our servers there very well. :)
Load balanced web servers I find easy to understand - its all this adult malarky that confuses the hell outta me lol
hey jase please contact me ill make sure are well taken care of buddy...
Im spending the next two weeks with my friends and family back in Ireland so dont have access to my PC to do anything now so it will have to wait till the New Year. Although none of my sites are money making I really hope my old host doesnt pull the plug before I get back which is why I had wanted this all to be done pre goig away..........
All servers and all hosts have problems. Its the way they are delt with that matters.
I have a couple of servers with webair and me and JP have one with this site and a few others on.
In the main webair have been the best host I have had, but are not perfect. My main issue with them, is that when something serious happens, I always end up having to shout at someone before it gets sorted.
As far as I can see from the outside as a customer, they have grown at a huge rate and maybe much quicker than they anticipated and are having growing problems.
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