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View Full Version : How long for a company to send a licence key????


gawdi
06-13-06, 07:13 PM
Got a load of video work underway here, and to speed things up bought a copy of videocharge.... yesterday morning...
Paid for it, got the confirmation... but no licence key to activate it!!!
Have emailed them, but no answer.....
My question is, what is a reasonable time before I get really angry with them?????:banghead: :banghead:

Elisha Jade
06-13-06, 07:20 PM
Hmmm 24 to 48 hours then i'd get impatient. Well to be honest if i bought it over the internet and i didnt get the key immediately i'd prolly be pissed off lol. I like automated systems!!

Rosie
06-13-06, 11:24 PM
I'm female - longer than 30 seconds is unacceptably long

WordsforHire
06-13-06, 11:28 PM
Wow Rosie, you wait that long?!

Rosie
06-13-06, 11:40 PM
I'm a very patient woman :)

WordsforHire
06-13-06, 11:46 PM
Aww good to see that some of us are!

Zappu
06-14-06, 10:20 AM
Never had any problem with the people from Videocharge.com. Even after 2 Years, when I lost my key, they send me a new one after a day I asked them for one. If you do not receive it within 48h just drop them a note and I guess they will help you immediately

Damian
06-14-06, 10:53 AM
I'm female - longer than 30 seconds is unacceptably long

How fortunate as I don't tend to spend longer than 30 seconds doing anything.

;)

gawdi
06-14-06, 11:45 AM
Never had any problem with the people from Videocharge.com. Even after 2 Years, when I lost my key, they send me a new one after a day I asked them for one. If you do not receive it within 48h just drop them a note and I guess they will help you immediately

well over 48 hrs since order... dropped them a line after 24 hrs - no response....

Now bought a competitors products and will be asking for my CC to be credited......

ukwebmasters
06-15-06, 11:41 AM
48 hours can be standard, so i'd say wait 72 hours then get shirty

Geezer
06-15-06, 11:45 AM
I agree with Elisha, buy it online and there is no reason not to get it immediately if not sooner.

xcite-tv
06-15-06, 12:01 PM
I'm female - longer than 30 seconds is unacceptably long


are you talking about Orgasms again

SGS
06-15-06, 12:53 PM
If I don't get a key straight away I get another product and a refund.