JMB Software

[Joe Pineapples]

Anybody else use JMB software....How do you find the support?

Cheers

[JP]

Ive used JMB stuff for yonks, and always found their support pretty decent and prompt - however unless he's changed stuff in the last year, it's by contact form only - http://www.jmbsoft.com/contact/

[Joe Pineapples]

How does anybody know how to use this stuff? Im trying to get to grips with the toplistX, I'ts well confusing!

[Joe Pineapples]

....I'm getting tied up in knots trying to explain what the problems are I'm having, and I'm finding the support slow and quite frankly inadequate. But I am very frustrated with it at the moment so I could be ranting!

[JP]

Do they not still have support forum in members area? That used to be usefull n all..

[Joe Pineapples]

I'm using the support section...It's like a forum I guess:
http://www.jmbsoft.com/support/viewboard/11/

Only 'JMB jeremy' seems to answer any questions tho.

[mellenig]

Up until buying the toplistx I thought his software was great but I too found the toplistx confusing and have more or less abandoned the toplist..

[JP]

Only 'JMB jeremy' seems to answer any questions tho.
AFAIK JMB is a one man band. I'd offer to help as Ive used his stuff extensively over the years, but have yet to try any of this new capery :geek:

[Joe Pineapples]

I sympathise It is confusing I agree, I feel what I am trying to achieve with the list isn’t ‘way-out’ or extravagant yet I am running up against problem after problem.
At the moment my toplist is all messed up, and the support is nowhere to be seen.

[Joe Pineapples]

JP thanks for the thought, no worries I am going to attempt to reverse what I have done!!

[Joe Pineapples]

Nope cant reverse it.....Sodding 'ell.

[BigD]

Never had any problems with JMB and as JP says it is a one man band run by Jeremy himself. I usually find if you post a support question on the forum it is answered the next day, especially with the time difference.

You can usually private message Jeremy a login to your installation and he will have a look around and fix any problems that are there.

Having been used to the Autorank products right from the start I found ToplistX completely different and it took me ages to work out how it worked. I still haven't fully mastered it but think I now know the basics on how it works.

[Mike Semen]

Their support seemed quite good and quick last time I contacted them, but mostly I have a guy who deals with my TGPx stuff these days...

[Tim]

I used to get replies within 24 hours for years.

However, my last 2 emails (separate issues over a 4 month period) have been totally ignored.

[Joe Pineapples]

Hi, he aksed me for the FTP details and said he is going to take a look at my site and see what the problem is. I guess I cannot ask for more than that.