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Me Uncle has just bought a new PC & has snags with it.
Scenario - boots pc and connects to internet (adsl, 2mb connection, using speedtouch usb modem, got latest drivers etc) . At some point, the connection will drop and will be unable to reconnect until rebooting the pc.
More often than not, when rebooting after the connection has been lost, windows will hang on the 'logging off' screen, so have to hit the reset button.
All I can think of is to try a powered modem or router, but before he shells out on one wondering if anyone has any other suggestions?
Cheers :drink:
Mattyboy
12-11-05, 03:59 PM
Scenario - boots pc and connects to internet (adsl, 2mb connection, using speedtouch usb modem, got latest drivers etc) . At some point, the connection will drop and will be unable to reconnect until rebooting the pc.
Dumb answer i know, but make sure he has a microfilter on every phone socket where a device is connected.
Have Sky into one of of our sockets and had no trouble with connection until a couple of weeks ago. All of a sudden connection kept dropping for no reason and reboot needed.
Microfilter added and no probs.
Dumb answer i know, but make sure he has a microfilter on every phone socket where a device is connected.
Have Sky into one of of our sockets and had no trouble with connection until a couple of weeks ago. All of a sudden connection kept dropping for no reason and reboot needed.
Microfilter added and no probs.
Worth a try ... I checked that all connections were filtered up, but will suggest he trys unplugging everything other than modem and see what happens :)
Mattyboy
12-11-05, 04:11 PM
Also get him to try plugging modem into master phone socket (if hes using a second extention) as ISP's insist you do this before they put in a BT ticket.
If hes got the classic "squid" speedtouch modem, i also heard this can draw to much power from a USB port.
Maybe even a cheap powered USB hub may help?
Also get him to try plugging modem into master phone socket (if hes using a second extention) as ISP's insist you do this before they put in a BT ticket.
If hes got the classic "squid" speedtouch modem, i also heard this can draw to much power from a USB port.
Maybe even a cheap powered USB hub may help?
Cable wont reach straight to phone socket, and is unable to move pc nearer to it - hard to lug the machine around when yer in a wheelchair ;) Tho he did have A BT engineer around to test the line, no probs there apparently..
Yes it is the wanky basic speedtouch modem .. lent him a powered usb hub last week and didnt help at all :(
Have just phoned him and told him to take out everything else on the 'circuit' and try using his spare/replacement filter -- will see what happens :)
Cable wont reach straight to phone socket, and is unable to move pc nearer to it - hard to lug the machine around when yer in a wheelchair ;) Tho he did have A BT engineer around to test the line, no probs there apparently..
Yes it is the wanky basic speedtouch modem .. lent him a powered usb hub last week and didnt help at all :(
Have just phoned him and told him to take out everything else on the 'circuit' and try using his spare/replacement filter -- will see what happens :)
How is he connecting to the modem? Is it network cable directly into the motherboard (as most are now) or does he have a network card?
How is he connecting to the modem? Is it network cable directly into the motherboard (as most are now) or does he have a network card?
Dunno ... usb modem plugged straight into usb port innit?
It may be worth making sure that he has downloaded the latest XP patches.
Some months ago there was a major upgrade and every so often one of our PCs would see its Internet connection start to slow. Then XP would ping out and then hang as it rebooted. The problem was solved when the next set of patches was downloaded.
Just a thought.
:lmao2: Only just spotted that. :)
USB modems suck balls and I would guess that it is a conflict somewhere there.
was it installed correctly? the USB speedtouch is a tad touchy if you don't stick with the procedure described in the handbook. something like plug in USB first, install modem drivers, only then connect to phone line and install modem software.
Why would anyone still use a USB modem? Did it come with the package?
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