View Full Version : No Notice No Warning No chex
Hi,
We have just been hit by Nochex suspending our accounts.
I know this has been discussed before, but can you remind me who else takes £££ sterling by debit/credit card for website subscriptions.
And do we yet know exactly why they do this when dealing with customers who purely use them to process website subscriptions.
Epoch/Paycom EU do ...
Contact Isabel Robels :) isabel@paycom.net
Elisha Jade
08-23-05, 07:00 PM
Paycom rocks :) Switch and solo cards :)
mOBSCENE
08-23-05, 07:54 PM
Will Nochex piss off enough people to go bust? Looks like it isn't any use as a processor for adult stuff any more. People should start switching now if they use Nochex, before the dreaded summary suspension comes along - people should be prepared, rather than lose money during the time it takes to setup a new processor.
Just my 2p worth, but I don't like it when companies act like this towards other businesses. It shows a distinct lack of respect.
I think anyone adult using Nochex should dump them ASAP
I think anyone adult using Nochex should dump them ASAP
I second that!
johnboy
08-23-05, 10:30 PM
Did they give you a reason for the suspension????
Did they give you a reason for the suspension????
No, none at all.
And they have not yet responded to our emails.
:mad:
Did they give you a reason for the suspension????
[Opps, I ran out of edit time Mr moderator LOL, so here is a repost with edits]
No, none at all.
And they have not yet responded to our emails.
And this is the best bit...
They not only suspended our account, and stopped us from taking new subs, but they also locked us out of our admin so we cannot transfer any existing funds ourselves.
We have to sit and wait for them to cut a cheque for the outstanding balance.
:mad:
dvtimes
08-23-05, 11:25 PM
[Opps, I ran out of edit time Mr moderator LOL, so here is a repost with edits]
No, none at all.
And they have not yet responded to our emails.
And this is the best bit...
They not only suspended our account, and stopped us from taking new subs, but they also locked us out of our admin so we cannot transfer any existing funds ourselves.
We have to sit and wait for them to cut a cheque for the outstanding balance.
:mad:
Arnt some people total twats.
I hate these little firms who have hitlers as managers who think they are gods.
I get grief from firms like this all the time.
Somtimes I think, sod it :rambo: I will get a gun and shoot some of these twats.
But tha would be wrong. But it would make me feel so good.
Do they owe you a lot of cash?
Smiths Media... Paul... No Nuts.. (Delete not aplicable)
Surely he would still have an answer on their behalf..
Come out, come out, where ever you are
NumptyNuts
08-24-05, 12:31 AM
and clear up their mess - no thanks Joe
Its happening a lot and Im getting my fair share of mails and calls, you may also remember they shafted me good.
If they feel that a classifieds section and ebay are their markets theres not a lot people can do.
NumptyNuts
08-24-05, 01:58 AM
Just an after thought though this may have something to do with 16 year olds being able to hold a debit card
BritishTwinks
08-24-05, 11:14 AM
NoChex seems pretty good day-to-day, but they fall apart when something out of the ordinary happens. I guess they have a lot of automated systems but not enough staff to handle individual cases.
Not having a phone doesn't help either. The one time I had problems (a year or so ago), I had to track down the CEO at home. He wasn't at all happy, but it got the problem sorted!
NumptyNuts
08-24-05, 12:24 PM
they have sold Listyourporn.com - so who bought it?
they have sold Listyourporn.com - so who bought it?
Me :bobby:
For Hungerford 1987 read Leeds 2005 !!!
This Nochex clampdown is weird, can we try and nail what the issue is with them ?
Did you have a personal or seller account ?
How long had you had the account ?
Were you selling tangible goods through the mail ?
It seems that Nochex have an issue with "something" but are wanting to have their cake and eat it and make money from adult webmasters whilst
not informing them of anything they may be doing that breaks their
t&c !!
We had a business account which allowed us to take out more money than the standard maximum withdrawel.
We had to fax over id's, copies of our registered ltd company info, fill out a form etc to get it.
We have had the account ages, shortly after Nochex came onto the scene. Without being able to log into the admin panel, I can't be exact. But it was for a very long time.
We have never sold tangible goods. It was 100% used for website subscriptions.
Just an after thought though this may have something to do with 16 year olds being able to hold a debit card
But would Paycom not have the same problem?
And where would SMS payment systems stand?
Arnt some people total twats.
I hate these little firms who have hitlers as managers who think they are gods.
I get grief from firms like this all the time.
Somtimes I think, sod it :rambo: I will get a gun and shoot some of these twats.
But tha would be wrong. But it would make me feel so good.
Do they owe you a lot of cash?
It is a considerable amount because we let it build up before making the transfer. :mad:
NumptyNuts
08-24-05, 01:33 PM
they dont freeze your account unless you are doing fraud, you can still pull your cash out - christ if it gets that bad I will give you their number.
But would Paycom not have the same problem?
And where would SMS payment systems stand?
I've often wondered this especially about SMS payments. It seems like most two year olds have their own mobiles now, so how can we as responsible pornographers ensure that kids can't access our filth?
For SMS payments... Look at www.globalcharge.com and also for diallers for your sites.. :) If you need contact details let me know.. :)
they dont freeze your account unless you are doing fraud, you can still pull your cash out - christ if it gets that bad I will give you their number.
Since finding out we could no longer login to our account, an email dropped in with the following information.
We are still waiting a reply to our support ticket with reference to this.
"After a recent customer review process, a commercial decision has been
taken by NOCHEX not to allow certain accounts undertaking various
activities to remain operational.
We regret to advise that your account has been included within the
parameters we set for closure and we must therefore advise you that your
NOCHEX account has been closed.
Any account balance remaining therein is in the process of being
refunded to you by cheque."
BritishTwinks
08-24-05, 01:59 PM
Wow, that's a pretty shitty message.
It's one thing to re-think your business and decide you don't want certain types of client any more, another to just shut them down without any notice and send out a message after it's done.
I've emptied my balance just in case.
mOBSCENE
08-24-05, 02:01 PM
I've often wondered this especially about SMS payments. It seems like most two year olds have their own mobiles now, so how can we as responsible pornographers ensure that kids can't access our filth?
"Two year olds access porn sites through mobile phone" Now there's a Sun headline if ever there was one!
Perhaps we as an industry should set up a guidance site for parents wishing to protect their children. We can only do so much - a lot of it is down to parents and their absolute ignorance. The amount of parents who let their young kids surf along with Google safe search settings off must be staggering. It's not foolproof, but it blocks a lot of stuff, if they're not prepared to install any other filtering software.
The law is an ass really - 16 year olds can have sex with a partner of their choice, buy lethal drugs legitimately over any newsagent counter, get a debit card and have legal control over their finances, but it's illegal for them to watch a video of someone else having sex...
Most 10 year olds already know all about sex, and it's either from their parents, reading their Dad's copy of the Sun, or soap operas - much less adult websites!
And as for kids using their parents' credit cards to sign up to porn sites - well, why can't the parents keep better track of their cards?
BritishTwinks
08-24-05, 02:09 PM
I think you can only process payments for an adult site using an adult shortcode. Parents can block their kids' phones from using adult shortcodes, and most pay-as-you-go phones block them by default.
When I got my new phone, I had to ring Vodafone and confess I wanted to access filth. They charge £1 to your credit card (and credit your account with £1) to verify you're a grown up.
All very embarassing, but lots of people must do it - we get more people joining by SMS than by credit card now.
NumptyNuts
08-24-05, 11:16 PM
Since finding out we could no longer login to our account, an email dropped in with the following information.
We are still waiting a reply to our support ticket with reference to this.
"After a recent customer review process, a commercial decision has been
taken by NOCHEX not to allow certain accounts undertaking various
activities to remain operational.
We regret to advise that your account has been included within the
parameters we set for closure and we must therefore advise you that your
NOCHEX account has been closed.
Any account balance remaining therein is in the process of being
refunded to you by cheque."
They will pay - that I can say.
I still want to knwo who bought listyourporn.com - own up :)
dvtimes
08-24-05, 11:39 PM
Since finding out we could no longer login to our account, an email dropped in with the following information.
We are still waiting a reply to our support ticket with reference to this.
"After a recent customer review process, a commercial decision has been
taken by NOCHEX not to allow certain accounts undertaking various
activities to remain operational.
We regret to advise that your account has been included within the
parameters we set for closure and we must therefore advise you that your
NOCHEX account has been closed.
Any account balance remaining therein is in the process of being
refunded to you by cheque."
It would have been nice of them to say why, ie if it was porn.
It would have also been a nice idea to give you 7 days notice.
They will pay - that I can say.
I still want to knwo who bought listyourporn.com - own up :)
:devil:
NumptyNuts
08-25-05, 10:32 AM
It would have been nice of them to say why, ie if it was porn.
It would have also been a nice idea to give you 7 days notice.
They never even gave their users a shopping cart let alone seven days notice. Let them have their ebay moment give it a year or so and Ebay will ban all other PSP's from ebay then Nochex will be no more.
RicardoB
08-25-05, 10:34 AM
I'm still quite happy using Moneybookers ;)
Right, are you all ready for this.
We have just got a reply from Nochex, answering all our questions with a 1 liner reply followed by the email address's linked to the accounts.
"We have closed the following accounts, due their website content, Hardcore material."
dvtimes
08-25-05, 12:31 PM
Right, are you all ready for this.
We have just got a reply from Nochex, answering all our questions with a 1 liner reply followed by the email address's linked to the accounts.
"We have closed the following accounts, due their website content, Hardcore material."
I think the truth at the end of the day is, sod it.
Its a small firm that has never impressed me. The only reason why people used them was that they could take solo and switch.
I do not think they will be around in a few years time.
I am sure other firms will start up doing the same thing.
If you get your cash, then just forget about them.
BritishTwinks
08-25-05, 12:35 PM
Who are you going to use instead, Craig?
Who are you going to use instead, Craig?
At this moment in time, not sure.
We are looking at the recommendations earlier in this thread and trawling the net to see what else is out there.
Nochex was a huge backward step for the UK online industry right from day one. If they are now gone I hope that they didn't let the door slap them in the ass on the way out.
BritishTwinks
08-25-05, 12:54 PM
Nochex was a huge backward step for the UK online industry right from day one.
Why do you say that? They're far from perfect but I've yet to find a perfect processor. Giving customers a way to pay by debit card, giving us instant access to the funds and charging low fees... none of these were backward steps for my business.
Paycom sound like a better idea now - but I've done well out of NoChex in the past.
NumptyNuts
08-25-05, 01:04 PM
Why do you say that? They're far from perfect but I've yet to find a perfect processor. Giving customers a way to pay by debit card, giving us instant access to the funds and charging low fees... none of these were backward steps for my business.
Paycom sound like a better idea now - but I've done well out of NoChex in the past.
You had some real issues with them - you hammered me long after Ihad left when you had issues.
Theres one problem with Nochex they will never go away and the users fail to understand -
They dont offer value added services, customer phone lines or any serious level of support. Why - well you pay like 2% in fees - its like buying value beans at 2p a can.
I got a lot of people signed up and helped those already using the service to make more revenue, how - I offered support on the phone, via msn etc.
As a business they can't afford to to this, now the rates changed on the service 18 months ago too, when these went through I saw a decline in revenue made from accounts you guys had. If this qwas reflected across their business then beleive me it was a a hell of a loss.
Why do you say that? They're far from perfect but I've yet to find a perfect processor. Giving customers a way to pay by debit card, giving us instant access to the funds and charging low fees... none of these were backward steps for my business.
Paycom sound like a better idea now - but I've done well out of NoChex in the past.
One of the reasons that we have always done so many signups a day is because right from day one we aimed our sites at the "World Wide Web" not just at the tiny percentage from the UK.
Also, we have had an affiliate program in place for years with several thousand active affiliates so even for those who wanted to use Nochex as on option it was not incorporated into any type of cascading affiliate software.
The rumours have been out there for ages and it’s obvious that Nochex sees itself as the “UK branch” of PayPal and so just about everyone could see this problem coming on the horizon with lights flashing and sirens wailing.
NumptyNuts
08-25-05, 01:09 PM
http://classifieds.nochex.com/adultdefault.asp
they still allow you to sell adult on their classifieds section
BritishTwinks
08-25-05, 01:18 PM
You had some real issues with them - you hammered me long after Ihad left when you had issues.
I haven't had some real issues - I've had one real issue in over a year of using them. As I said somewhere further up the thread, I think they are fine for day-to-day stuff (where their systems are automated), but they're pretty sh*t when it comes to stuff where they need a human to get involved. That's more or less what you've said too.
A year ago, they offered something that nobody else was offering - and that was good for me. We pay them 3% and CCBill 13%, so I've saved many thousands by pushing some of our UK transactions through them - and I've been able to accept new customers who have debit but not credit cards. I don't think that can be seen as a step backwards for the industry.
Times have moved on. NoChex seems to be getting worse while others are improving. There are better options available now. But I still value what NoChex did in the past and all the money they saved me.
NumptyNuts
08-25-05, 01:24 PM
You cant compare CCBill to Nochex
You pay 13 points and get affiliate systems, they handle the support payouts client issues etc.
I hear you though -
BritishTwinks
08-25-05, 01:29 PM
You cant compare CCBill to Nochex
That was kinda my point. :)
I'm still quite happy using Moneybookers ;)
for adult surfers signing up? have you worked out their 6% for adult transactions then?
RicardoB
08-25-05, 01:34 PM
for adult surfers signing up? have you worked out their 6% for adult transactions then?
Yes I use em for CC sales on a few sites and it works well for me.
6% is a steal compared to what others charge so I'm not complaining ;)
Yes I use em for CC sales on a few sites and it works well for me.
6% is a steal compared to what others charge so I'm not complaining ;)
that's not quite correct, the 6% are on top of the other fees.
as their site states: (http://www.moneybookers.com/merchant/en/fees.html)
Standard:
2% (transfer must be covered by user balance or paid via offline bank transfer)
Optional:
5% if transfer is debited from user's verified credit card or bank account (direct debit).
8% if transfer is debited from user's unverified credit card or bank account (direct debit).
in worst case it's 2 + 8 + 6 = 16%
unless the 6% replace the 2%. but 14% are still not that much better than other processors.
also they still do not bother to make any official statement on the extra fees for adult related transactions, which is rather fishy IMO.
vBulletin® v3.7.2, Copyright ©2000-2012, Jelsoft Enterprises Ltd.